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PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Decibelus collects, uses, and processes personal data in accordance with applicable laws in India, including the Digital Personal Data Protection Act, 2023.

2. Information Collected

  • We collect:
  • Contact details (name, phone, email)
  • Project-related information (including drawings and files)
  • Device and usage data

3. Purpose of Processing

  • Data is used for:
  • Responding to inquiries and consultations
  • Providing services and fulfilling orders
  • Communication and support
  • Improving website and offerings
  • Marketing (with consent)

4. Consent and Withdrawal

By providing your data, you consent to its use as described.

You may withdraw consent by contacting us at the details below. Withdrawal may affect our ability to provide services.

5. Data Sharing

  • Data may be shared with:
  • Service providers (payment, logistics, it)
  • Employees and consultants
  • Authorities where required by law
Such third parties shall process data only for specified purposes and in accordance with contractual obligations.

6. Data Retention

  • Data is retained only as long as necessary:
  • Inquiries: up to 12 months
  • Customer records: up to 8 years (for legal/tax purposes)

7. Data Security

Reasonable security measures are implemented; however, no system is completely secure.

8. Cookies

We use cookies and analytics tools to improve performance. You may control cookies through browser settings.

9. User Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access, correction, or deletion of your data.

10. Children’s Data

We do not knowingly collect data from individuals under 18.

11. Third-Party Services

Third-party providers may process data on our behalf under contractual obligations.

12. International Transfers

Data may be processed outside India with appropriate safeguards.

13. Communication Consent

You consent to being contacted via phone, email, SMS, or messaging platforms. You may opt out of marketing communications.

14. Payment Data

Payments are processed by third-party providers. We do not store sensitive financial data.

15. Grievance Officer

Grievances will be addressed within 7 days.

16. Updates

This Policy may be updated periodically. Continued use constitutes acceptance.

We treat acoustics as an essential part of architecture — not an accessory. Sound, structure, and design must work as one. Every project is engineered to perform in the real world, not just on paper.

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