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Shipping & Delivery Policy

At Decibelus, we are committed to delivering your orders in a safe, timely, and reliable manner.

1. Order Processing

All orders are processed within 4–6 business days, unless otherwise specified on the product page.
Orders placed on weekends or public holidays will be processed on the next working day.

For custom or made-to-order products, processing timelines may vary and will be communicated at the time of order.

Orders are processed in the sequence they are received, subject to production capacity and material availability.

2. Shipping Timelines

Once dispatched, orders are typically delivered within 5–13 business days, depending on the delivery location within India.

  • Estimated delivery timelines are:
  • Indicative in nature
  • Displayed on the product page, cart, or checkout (where applicable)
Customers will receive updates via email and/or SMS once the order is shipped.

3. Shipping Charges

  • Shipping charges (if applicable) will be:
  • Calculated based on product, quantity, and delivery location
  • Displayed at checkout prior to payment
Decibelus reserves the right to modify shipping charges at any time prior to order confirmation.

4. Delivery Locations

We currently ship across India.
Customers are responsible for providing accurate and complete delivery details. Decibelus shall not be liable for delays or failed deliveries resulting from incorrect or incomplete information.

5. Tracking

Once your order is dispatched, tracking details will be shared via email and/or SMS.

6. Delivery and Risk

Delivery shall be deemed complete when the product is delivered to the address provided at the time of order.
Risk in the product shall pass to the customer upon delivery, in accordance with applicable law.
If the customer is unavailable at the time of delivery, the courier partner may attempt re-delivery as per their policy.
Notwithstanding the above, customers may report transit-related damage or discrepancies within 48 hours of delivery in accordance with our Replacement, Returns & Refunds Policy

7. Delays

  • While we strive to meet estimated timelines, delays may occur due to factors beyond our control, including but not limited to:
  • Weather conditions
  • Logistics or courier disruptions
  • Regional restrictions or force majeure events
Decibelus shall not be liable for delays caused by such circumstances.
Decibelus shall provide reasonable assistance in tracking shipments but shall not be liable for delays caused by third-party logistics providers.

8. Damaged or Missing Items

Customers are advised to inspect the package at the time of delivery.
  • In case of:
  • Visible damage
  • Missing items
  • Please notify us within 48 hours of delivery at Info@decibelus.in, along with:
  • Photographs of the package and product
  • Order details
Claims are subject to verification.

9. Failed Delivery Attempts

  • If a delivery fails due to:
  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery
  • Decibelus reserves the right to:
  • Charge additional shipping fees for re-delivery, or
  • Cancel the order (subject to applicable deductions)

10. Contact

For shipping-related queries, please contact:

We treat acoustics as an essential part of architecture — not an accessory. Sound, structure, and design must work as one. Every project is engineered to perform in the real world, not just on paper.

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